We believe in the value and values of mentoring.”


Employment Opportunities

Mentoring Coordinator (Charlotte County East)

Responsible to: Executive Director

Hours: 30 Hours/Week

Salary Range:  Negotiable, based upon related experience

Start Date: Fall, 2017

About Big Brothers Big Sisters

Big Brothers Big Sisters believes that every child who needs a mentor has a mentor. Through high quality, volunteer based mentoring programs the agency serves more than 400 young people each year in communities throughout Saint John, Kings and Charlotte Counties. Mentoring makes a difference in the community by providing children in need with one-to-one and small group relationships that are proven to positively impact brain development, improve skills and build self-confidence to help kids stay in school, deal with life’s challenges, avoid risky behavior such as bullying, and grow up to be more civic-minded adults.

About the Role

The incumbent will oversee programs and services in Charlotte County including Blacks Harbour, Back Bay and St. George in partnership with local business, schools and community groups (office located in Fundy Middle and High School). The incumbent will provide casework management in accordance with the National Standards set out by Big Brothers Big Sisters of Canada and will work within the guidelines, policies and mission of Big Brothers Big Sisters of Saint John. S/he will be responsible for matching volunteer mentors with children and youth, and to monitor those matches to ensure the healthy development of each relationship.

Primary Responsibilities

  • accept and document application of potential volunteers and clients (including parent, guardian, child, youth, etc.)
  • manage intake of children and volunteers including orientation, interviewing, screening, etc.
  • conduct reference checks of potential volunteers
  • inform volunteers of their acceptance or rejection
  • inform families of the reasons for the denial of service, for the closing of an application, or referral to another appropriate service
  • contact schools or other involved social service agencies as appropriate for assessment input
  • conduct the Pre-Match (Child Safety) Training program with Mentors, Mentees and parents/guardians
  • maintain case notes on all cases in accordance with National Standards
  • facilitate match closure process for Mentors, Mentees and parents/guardians
  • provide regular reports to the Executive Director, or special reports as requested
  • maintain strict confidentiality as outlined in the agency’s Privacy and Confidentiality Policy
  • ensure all mentees, parents/guardians and Mentors are informed of any pertinent agency information such as group programs, change of policy, change of address, etc.
  • perform administrative functions as required to manage caseload
  • make referrals to other agencies as warranted
  • participate in agency or community committees as required
  • be accountable and responsible for specific projects and assist with agency events as assigned
  • liaise with schools, other youth service agencies, other community groups, clubs or the public in general as required
  • represent Big Brothers Big Sisters through workplace presentations, meetings and committee work as required to keep mentoring top of mind in CC East
  • complete a yearly performance appraisal including goals and objectives for the coming year
  • remain aware of federal and provincial privacy legislation and the agency’s privacy policies and practices


In accordance with Big Brothers Big Sisters of Canada’s National Standards, all Mentoring Coordinators must “have a two year post-secondary diploma in a related field (e.g. education, social or human services, child and youth work, family studies etc.).”

In addition to this, the agency requires the incumbent to have:

  • effective oral and written communication skills
  • strong problem solving skills and organizational skills
  • ability to interact with people of all ages and cultural backgrounds
  • ability to work as part of a team
  • sound computer skills and willingness to learn new programs
  • ability to work some flexible hours
  • strong ability to work independently and strong sense of self-motivation
  • regular access to a vehicle and willingness to travel
  • insurance coverage required to transport youth if needed

How to Apply

  • Clear police check and other background checks are required
  • Application Deadline is September 29th, 2017
  • All applications are appreciated but only those candidates selected for an interview will be contacted


Interested applicants are invited to forward resume to:

Big Brothers Big Sisters of Saint John, Inc.

c/o Executive Director

39 King St. 3rd Level, Brunswick Square

Saint John, N.B., E2L 4W3

nb.aibn.com - Fax: 506-633-7781

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